Last updated: 21 February 2026

At Furmajesty, every order is handled with care and intention. This policy outlines how shipping, returns, and related matters are managed to ensure clarity and confidence.

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days

Orders placed on weekends or public holidays will be processed the next business day

You will receive a confirmation email once your order has been dispatched.

Shipping Locations

We currently ship:

Within New Zealand

International shipping may be introduced at a later stage

Shipping availability and rates are displayed at checkout.

Delivery Timeframes

Delivery times are estimates and may vary depending on location and courier service:

New Zealand: 2–5 business days after dispatch

Please note that delays caused by couriers, weather conditions, or events beyond our control may occur.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address:

North Island urban: $12.00

South Island urban: $14.00

Rural delivery (any region): standard rate + $8.00 rural surcharge

Orders over $70.00: free shipping to urban NZ addresses

The Complete FurMajesty™ Wellness Collection: free shipping to urban NZ addresses included in the bundle price. Rural delivery $8.00 surcharge applies.

Shipping rates are confirmed at checkout. Rural addresses are automatically detected at checkout.

Risk & Responsibility

Once an order has been delivered to the address provided, responsibility transfers to the customer. Please ensure delivery details are accurate at checkout.

RETURNS POLICY

Due to the nature of consumable pet products and for hygiene and safety reasons, our returns policy is as follows:

Non-Returnable Items

Opened or partially used products

Products damaged due to misuse or improper storage

Eligible Returns

Unopened and unused products may be eligible for return if:

You contact us within 7 days of delivery

The product is returned in its original condition and packaging

Return eligibility is assessed on a case-by-case basis.

Return Process

To request a return, please contact us at:

Email: admin@furmajesty.co.nz

Include:

Your order number

Reason for return

Clear photos if the item arrived damaged or incorrect

Do not return products without prior approval.

Refunds

If a return is approved:

Refunds will be issued to the original payment method

Shipping fees are non-refundable unless the return is due to our error

Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund where appropriate.

SUBSCRIPTIONS (FURMAJESTY PRIVÉ)

For subscription orders:

Changes, pauses, or cancellations must be made before the next billing date

Once an order has been processed or dispatched, it cannot be refunded

Details are available within your account dashboard.

CONSUMER GUARANTEES (NEW ZEALAND)

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (NZ). If a product fails to meet acceptable quality standards, you may be entitled to a remedy under New Zealand law.

CONTACT

For any questions regarding shipping or returns, please contact:

Email: admin@furmajesty.co.nz

Brand: Furmajesty™

At Furmajesty™, care does not end at checkout.

It extends through delivery, service, and the trust you place in us.